Free delivery on all UK mainland orders over £ 80.00

Returns and Refund Policy

At Artisan Lifestyle we want our customers to be fully satisfied with every item received, however we do understand that there are occasions when our customers may want to return an item. If you are not totally satisfied with your purchase, you can return your purchase to us in its original condition within 14 days for a full refund (excluding original delivery fees).

Upon receipt of your order, please take care to inspect your items to ensure that you are fully satisfied with your purchase before disposing of packaging and assembling items.  To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.  Please do contact our customer care team if you would like to return an item.  Our customer care contact email address is info@artisanlifestyle.co.uk and telephone number is +44 7949 429493.

To complete your return and issue a refund, we require a receipt or proof of purchase.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.  If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

UNWANTED ITEMS

POSTAL RETURNS

If you would like to return an item purchased through our website or over the phone, please complete the returns form that was included in your order, enclose it with the items and post back to:

Artisan Lifestyle Returns
P. O. Box 115
Hassocks
BN6 0ET  

You are responsible for covering the returns postage cost.

It is possible for us to collect any unwanted items from you for a charge of £10.00 per box for standard delivery items, £15.00 per box for oversized items and £48.00 for furniture items. To organise this, please contact our customer care team on +44 7949 429493 or info@artisanlifestyle.co.uk .

FAULTY ITEMS

If you believe your item is faulty, please contact our customer care team immediately on +44 7949 429493 or email info@artisanlifestyle.co.uk. The customer care team will be able to advise you on the next steps and will help to organise a return or a replacement.

Please DO NOT attempt to assemble or fix an item yourself or via a third party as this will affect your entitlement to a refund, compensation or reimbursement. We also ask that you do not return a faulty item without contacting our customer care team first.

If an item is agreed to be faulty or defective, you will not be responsible for covering the returns postage cost.

EXCHANGES

We are only able to offer a like-for-like exchange if the item is faulty and there is available stock. If a refund is not relevant and the like-for-like item is out of stock, a credit note will be issued for the value of the item and you will have one year to redeem this credit.

SALE ITEMS

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

GIFTS

Please note that gift cards are non-refundable.

If an item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.  You are responsible for covering the returns postage cost.

RETURNS TERMS & CONDITIONS

At Artisan Lifestyle we want you to be fully satisfied with your order, however we do understand that you may want to return an item. Our terms and conditions for returns are outlined below:

  • Unwanted items must be returned within 14 working days of receipt to qualify for a refund.
  • Any unwanted items returned after this time but up to 28 days after receipt will receive a credit note.
  • We are unable to exchange unwanted items with a different item.
  • You are responsible for covering the cost of returning an unwanted item.
  • If you believe an item is faulty, please contact our customer care team before taking any further action. They can be reached on +44 7949 429493 or info@artisanlifestyle.co.uk.
  • Please ensure all items are packaged securely and sufficiently to withstand delivery journey. Failure to do so may leave Artisan Lifestyle unable to refund you.
  • We recommend that you returns goods using an insured, registered delivery service and keep the receipt. We are unable to accept liability for goods lost or damaged in transit back to us.
  • Please take care to fully inspect items upon delivery to ensure you are happy with them before disposing of packaging. Failure to do so may result in us being unable to refund you.
  • Before attempting to assemble or install any item, please ensure items are in correct condition and all parts are present. We are unable to refund items which have been partially or completely assembled, or installed.
  • We cannot be responsible for interest charges made by your credit card company whilst waiting for returns to be refunded to your card.
  • Please ensure you measure your space correctly before placing your order. Be sure to consider staircases, doorways and any tight spaces as your furniture may need to be manoeuvred through these spaces.

FURNITURE RETURNS DISCLAIMER

We try to offer the best possible service at Artisan Lifestyle, which is why we’ve teamed up with bespoke furniture courier Ash Logistics to deliver any furniture item to a room of your choice.

Upon receipt of your order, it is your responsibility to immediately check the goods for any faults or damages. You will be required to sign confirmation that the goods have been delivered in a satisfactory condition. This gives you the opportunity to refuse a faulty item and allows us to resolve the issue as quickly as possible. If you cannot be there to sign the confirmation, you have 72 hours to notify our customer care team of any damage or fault.

Any furniture item can be returned within 14 days of receiving the goods. You are responsible for ensuring items are returned in a perfectly saleable condition and in its original packaging. Failure to do so may result in Artisan Lifestyle being unable to issue a refund. We can organise a courier to collect your unwanted furniture items at a cost of £48.00, to organise this please contact our customer care team.

If you have any particular feedback regarding our refunds and returns policy, please feel free to contact our customer care team on info@artisanlifestyle.co.uk where your feedback will be very welcome.

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