Free delivery on all UK mainland orders over £ 80.00

Delivery Policy

DELIVERY COSTS 

 

Standard Delivery

Extra-Large Parcels

Furniture and Fragile Items

Mainland UK

£4.95

Quote required*

Quote required*

Other UK (Non Mainland)

£20.00

Quote required*

Quote required*

*Where a quote is required, continue to place your order as normal and our customer care team will be in touch with more information.

DELIVERY TIMES

Standard Delivery                                       Typically within 2-3 working days, but please allow up to 5             

                                                                    working days.

Extra Large Parcel Delivery                      Typically within 3-4 working days, but please allow up to 5  

                                                                   working days.

Furniture and Fragile Item Delivery          Typically within 7-14 working days, but please allow up to 21

                                                                   working days.

DELIVERY TYPES EXPLAINED

STANDARD DELIVERY

Most of our smaller items will be delivered on a standard service with our courier Parcelforce, and a signature will be required upon delivery. In-stock items are typically delivered in 2-3 working days, but please allow up to 5 working days.

Standard delivery charges within Mainland UK are £4.95. For orders outside of Mainland UK the standard delivery charge with Parcelforce is £20.00.

EXTRA-LARGE PARCEL DELIVERY

Due to the size, weight and/or fragility of certain items, they may be considered an extra-large parcel.

Delivery for these items will require a customised quote on delivery. You can continue to place your order as normal and a member of our customer care team will be in touch with a delivery quote.

Extra-large parcels will be delivered with our courier Parcelforce and a signature will be required upon delivery. Items are typically delivered in 3-4 working days, but please allow up to 5 working days.

FURNITURE AND FRAGILE ITEMS

Items that are large, heavy and/or fragile will require a customised quote on delivery. You can continue to place your order as normal and a member of our customer care team will be in touch with a delivery quote.

Delivery usually takes place within 7-14 working days, but please allow up to 21 working days.  Once the item is despatched from our warehouse, our courier will contact you to agree a booking time slot. They will follow up with a call one hour prior to arrival within the agreed time slot.

INTERNATIONAL DELIVERY

Unfortunately we do not offer international delivery at this time. If you wish to organise a private courier to collect an order from our warehouse, please contact our customer care team on +44 7949 429493.

DELIVERY TERMS & CONDITIONS

We aim to deliver your items as efficiently as possible, and work closely with our couriers to ensure you receive the best service. During busy periods our warehouse will endeavour to despatch orders as quickly as possible, but we ask that you allow extra time for your delivery. Our couriers will try to successfully deliver your order on the first attempt, but please understand they may occasionally experience delays with adverse weather or breakdowns which are out of our control.

Delivery to remote locations may take a little longer and will be dependent on how often our couriers visit the area. If you would like more information on specific delivery to your area, please do not hesitate to contact our customer care team on +44 7949 429493.

Standard delivery items and extra- large parcels are sent with our courier Parcelforce and will require a signature upon delivery. Parcelforce will attempt delivery twice and leave a calling card if nobody is home to sign for the delivery. Alternatively, they may deliver to a neighbour or your local post office or Parcelforce depot.

You can liaise with Parcelforce directly using the information provided on the calling card to organise subsequent deliveries. Should you not respond to the calling card within five working days, the goods will be returned to us and a re-delivery charge may apply.

Upon receipt of your order, please take care to fully inspect your items to ensure you are happy with them before disposing of packaging and assembling. Unfortunately, we may be unable to offer a refund if there is no packaging or if the item is assembled or partially assembled. If you believe parts may be missing from your order, please contact our customer care team before attempting to assemble or returning.  Our customer care team number is +44 7949 429493.

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